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FAQS

Answers to frequently asked questions about cryptocurrency payments with Lyzi

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How can I exercise my data protection rights?

You may exercise your data protection rights at any time in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To submit a request, please contact our Data Protection Officer (DPO) at dpo@lyzi.fr. We may require verification of your identity before processing your request to ensure the security of your personal data. For detailed information about your rights and how we process personal data, please refer to our Privacy Policy available on our website.

What is Lyzi's responsibility in the event of a data breach?

In the event of a data breach, Lyzi undertakes to: Notify affected users without undue delay, in accordance with applicable data protection laws. Take all necessary technical and organizational measures to contain the breach and mitigate potential risks or damage. Cooperate fully with competent supervisory authorities and comply with all mandatory legal notification and reporting obligations. Lyzi maintains incident response procedures designed to ensure rapid detection, containment, and remediation of any security incident.

How does Lyzi handle reports of illegal content or activities?

Lyzi takes reports of illegal content or suspicious activities very seriously. If you identify any content or behavior that may be inappropriate, unlawful, or in violation of applicable regulations, we encourage you to report it immediately via our dedicated reporting form or by contacting our compliance team at compliance@lyzi.fr. Each report is carefully reviewed and assessed in accordance with our internal compliance procedures. Where necessary, appropriate corrective actions will be taken, including cooperation with competent authorities when legally required. Lyzi is committed to maintaining a secure, compliant, and trustworthy environment for all users and partners.

How does Lyzi protect my privacy?

Lyzi is committed to protecting your privacy and personal data. We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of the information we process. This includes access control mechanisms, data minimization practices, encryption protocols where applicable, secure hosting environments, and regular security assessments. We only collect and process personal data that is strictly necessary to provide our services and comply with applicable legal and regulatory obligations. For more information about how we collect, use, and safeguard your data, please refer to our Privacy Policy.

Is Lyzi subject to the fight against money laundering (AML) and the financing of terrorism (CFT)?

Yes. Lyzi operates within a regulated financial environment and complies with applicable Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) regulations in the jurisdictions where it provides services. We work in partnership with duly authorized and regulated Virtual Asset Service Providers (VASPs) and Payment Service Providers (PSPs) to ensure that transaction monitoring, customer due diligence, and reporting obligations are conducted in accordance with applicable laws. Lyzi implements risk-based controls, transaction monitoring mechanisms, and compliance procedures aligned with European regulatory frameworks. We continuously monitor regulatory developments to maintain a high standard of compliance and operational integrity. For further details, please refer to our Legal Notice or contact our compliance team.

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