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FAQS

Answers to frequently asked questions about cryptocurrency payments with Lyzi

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What is Lyzi's responsibility in the event of a data breach?

In the event of a data breach, Lyzi undertakes to: Notify affected users without undue delay, in accordance with applicable data protection laws. Take all necessary technical and organizational measures to contain the breach and mitigate potential risks or damage. Cooperate fully with competent supervisory authorities and comply with all mandatory legal notification and reporting obligations. Lyzi maintains incident response procedures designed to ensure rapid detection, containment, and remediation of any security incident.

What contractual relationship do I have with Lyzi?

Your contractual relationship with Lyzi is governed by our Terms and Conditions, which define the rights and obligations of both parties. Depending on your status (merchant, PSP partner, enterprise client, etc.), additional agreements or specific contractual terms may apply. By using Lyzi’s services, you agree to comply with our Terms and Conditions, as well as any applicable regulatory requirements. For full details, please refer to our Terms and Conditions available on our website or contact our team for further clarification.

How does Lyzi operate internationally?

Lyzi operates across the Eurozone and supports merchants and partners in multiple international markets through its global crypto and stablecoin payment infrastructure. Our ability to operate in specific jurisdictions depends on local regulatory requirements and applicable financial frameworks. In certain countries, restrictions or additional compliance procedures may apply. Lyzi works in partnership with regulated VASPs and PSPs to ensure lawful and secure payment processing across supported regions. If you are interested in deploying Lyzi in a specific country or region, we invite you to contact our team to assess eligibility and operational requirements.

Is there a risk of volatility on a crypto payment?

No. Lyzi’s payment infrastructure is designed to protect merchants from cryptocurrency volatility, regardless of the digital asset used by the customer. Through our payment orchestration technology and liquidity partners, transactions can be converted instantly into local fiat currency. The exchange and volatility risk is borne by Lyzi, not by the merchant. Regardless of the asset used or the chosen settlement method, merchants receive a secure and predictable amount, ensuring full protection against market fluctuations.

What are the measures we are taking around cybersecurity?

Lyzi operates within a regulated financial environment and applies strict cybersecurity standards to protect its information systems and client data. Our security framework is designed in alignment with recognized international standards and European regulatory requirements. We implement robust technical and organizational measures, including access control policies, encryption protocols, network monitoring, incident response procedures, and regular security reviews. Lyzi undergoes periodic cybersecurity assessments and works with specialized external auditors to strengthen resilience and operational security. Our approach is aligned with frameworks such as ISO/IEC 27001 and relevant European regulatory requirements, including DORA (Digital Operational Resilience Act), where applicable. We continuously enhance our security posture to ensure the highest level of protection for our partners, merchants, and users. For additional details, please contact our compliance team.

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