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FAQS

Answers to frequently asked questions about cryptocurrency payments with Lyzi

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How does Lyzi protect my privacy?

Lyzi is committed to protecting your privacy and personal data. We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of the information we process. This includes access control mechanisms, data minimization practices, encryption protocols where applicable, secure hosting environments, and regular security assessments. We only collect and process personal data that is strictly necessary to provide our services and comply with applicable legal and regulatory obligations. For more information about how we collect, use, and safeguard your data, please refer to our Privacy Policy.

How do I contact Lyzi support?

For any questions or assistance, you can reach us through the contact form available on our website or by email at contact@lyzi.fr. Our team is available to support you and will respond as promptly as possible to ensure your request is handled efficiently. We are committed to providing clear, responsive, and professional assistance to all our users and partners.

How does crypto payment work with Lyzi?

Customers can pay using their preferred cryptocurrencies directly from their exchange (CEX) account or self-custody wallet, including solutions such as Binance Pay, through the Lyzi payment gateway. Lyzi is connected to more than 500 wallets and exchanges via a unified orchestration layer, ensuring broad compatibility and seamless payment processing. Once the transaction is completed, the amount can be automatically converted into local fiat currency and transferred to the merchant. This eliminates volatility risk while providing a fast, secure, and frictionless payment experience.

What are the fees associated with using Lyzi?

Lyzi applies transparent processing and conversion fees depending on the type of transaction and service used. Merchant fees: Merchants are charged a processing fee for crypto and stablecoin payments accepted through the Lyzi infrastructure. This fee covers payment routing, multi-wallet orchestration, compliance controls, and fiat settlement services. User fees: End users may incur standard blockchain network fees (gas fees) depending on the selected network. When conversion services are involved, a conversion spread or service fee may apply, depending on the payment method and settlement option chosen. Fiat settlement & conversion services: If merchants opt for automatic fiat settlement, a conversion fee may be applied to cover currency exchange and liquidity services provided by regulated partners. Fees may vary based on volume, integration type (direct or enterprise), and contractual agreement. For detailed pricing information, please refer to your commercial agreement or contact our team.

Can I pay with USDT in Europe?

À ce jour, l’USDT (Tether) ne répond pas aux exigences réglementaires applicables aux stablecoins dans le cadre européen régulé. Par conséquent, il n’est pas possible d’accepter directement des paiements en USDT au sein d’une infrastructure de paiement conforme en Europe. Si vous détenez de l’USDT, vous devez d’abord procéder à une conversion vers un stablecoin conforme, tel que l’USDC. Cette conversion peut être réalisée via un DEX (exchange décentralisé), c’est-à-dire en dehors du périmètre régulé de la transaction de paiement elle-même. Une fois la conversion effectuée, le paiement peut être traité normalement via l’infrastructure Lyzi. La passerelle de paiement Lyzi permet d’accompagner cette étape afin d’assurer une expérience fluide, tout en garantissant que la transaction finale respecte le cadre réglementaire applicable. Le commerçant peut ensuite bénéficier, le cas échéant, d’une réversion automatique en monnaie locale.

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