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FAQS

Answers to frequently asked questions about cryptocurrency payments with Lyzi

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Is there a risk of volatility on a crypto payment?

No. Lyzi’s payment infrastructure is designed to protect merchants from cryptocurrency volatility, regardless of the digital asset used by the customer. Through our payment orchestration technology and liquidity partners, transactions can be converted instantly into local fiat currency. The exchange and volatility risk is borne by Lyzi, not by the merchant. Regardless of the asset used or the chosen settlement method, merchants receive a secure and predictable amount, ensuring full protection against market fluctuations.

What are the transaction fees charged to the user for a crypto payment via Lyzi?

Users may incur standard blockchain network fees (often referred to as gas fees), which are determined by the underlying blockchain network and are not controlled by Lyzi. In certain cases, if a currency conversion service is involved (for example, when converting crypto to fiat or between digital assets), a conversion fee or spread may apply. These fees depend on the selected payment method and liquidity provider. Lyzi does not apply hidden charges. Any applicable fees are clearly indicated before the transaction is confirmed. For more details, please refer to the applicable Terms and Conditions or contact our support team.

Is Lyzi compliant with the GDPR (General Data Protection Regulation)?

Yes. Lyzi complies with the General Data Protection Regulation (GDPR) and applicable data protection laws in the jurisdictions where we operate. We implement appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of personal data. This includes strict access controls, data minimization practices, secure processing procedures, and regular security reviews. Where required, we work with regulated and compliant partners to ensure that personal data is processed lawfully and transparently. For detailed information about how we collect, process, store, and protect personal data, please refer to our Privacy Policy.

Can I integrate Lyzi into my e-commerce website?

Yes. Lyzi offers multiple integration options designed to fit different e-commerce needs. You can add a crypto payment button directly to your website, install a dedicated plugin for WooCommerce or PrestaShop, or connect your platform through our API for a fully customized integration. Our solution is built to support both small online stores and large-scale e-commerce platforms, ensuring a seamless, secure, and volatility-free payment experience.

Can I pay with USDT in Europe?

À ce jour, l’USDT (Tether) ne répond pas aux exigences réglementaires applicables aux stablecoins dans le cadre européen régulé. Par conséquent, il n’est pas possible d’accepter directement des paiements en USDT au sein d’une infrastructure de paiement conforme en Europe. Si vous détenez de l’USDT, vous devez d’abord procéder à une conversion vers un stablecoin conforme, tel que l’USDC. Cette conversion peut être réalisée via un DEX (exchange décentralisé), c’est-à-dire en dehors du périmètre régulé de la transaction de paiement elle-même. Une fois la conversion effectuée, le paiement peut être traité normalement via l’infrastructure Lyzi. La passerelle de paiement Lyzi permet d’accompagner cette étape afin d’assurer une expérience fluide, tout en garantissant que la transaction finale respecte le cadre réglementaire applicable. Le commerçant peut ensuite bénéficier, le cas échéant, d’une réversion automatique en monnaie locale.

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