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FAQS

Answers to frequently asked questions about cryptocurrency payments with Lyzi

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Is Lyzi compliant with the GDPR (General Data Protection Regulation)?

Yes. Lyzi complies with the General Data Protection Regulation (GDPR) and applicable data protection laws in the jurisdictions where we operate. We implement appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of personal data. This includes strict access controls, data minimization practices, secure processing procedures, and regular security reviews. Where required, we work with regulated and compliant partners to ensure that personal data is processed lawfully and transparently. For detailed information about how we collect, process, store, and protect personal data, please refer to our Privacy Policy.

How does crypto payment work with Lyzi?

Customers can pay using their preferred cryptocurrencies directly from their exchange (CEX) account or self-custody wallet, including solutions such as Binance Pay, through the Lyzi payment gateway. Lyzi is connected to more than 500 wallets and exchanges via a unified orchestration layer, ensuring broad compatibility and seamless payment processing. Once the transaction is completed, the amount can be automatically converted into local fiat currency and transferred to the merchant. This eliminates volatility risk while providing a fast, secure, and frictionless payment experience.

What is Lyzi?

Lyzi is a global cryptocurrency and stablecoin payment infrastructure allowing merchants, e-shops, PSPs and banks to accept crypto payments via a single API, with multi-wallet orchestration and local currency reversion.

What are the transaction fees charged to the user for a crypto payment via Lyzi?

Users may incur standard blockchain network fees (often referred to as gas fees), which are determined by the underlying blockchain network and are not controlled by Lyzi. In certain cases, if a currency conversion service is involved (for example, when converting crypto to fiat or between digital assets), a conversion fee or spread may apply. These fees depend on the selected payment method and liquidity provider. Lyzi does not apply hidden charges. Any applicable fees are clearly indicated before the transaction is confirmed. For more details, please refer to the applicable Terms and Conditions or contact our support team.

How does Lyzi protect my privacy?

Lyzi is committed to protecting your privacy and personal data. We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of the information we process. This includes access control mechanisms, data minimization practices, encryption protocols where applicable, secure hosting environments, and regular security assessments. We only collect and process personal data that is strictly necessary to provide our services and comply with applicable legal and regulatory obligations. For more information about how we collect, use, and safeguard your data, please refer to our Privacy Policy.

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