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FAQS

Answers to frequently asked questions about cryptocurrency payments with Lyzi

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What are the fees associated with using Lyzi?

Lyzi applies transparent processing and conversion fees depending on the type of transaction and service used. Merchant fees: Merchants are charged a processing fee for crypto and stablecoin payments accepted through the Lyzi infrastructure. This fee covers payment routing, multi-wallet orchestration, compliance controls, and fiat settlement services. User fees: End users may incur standard blockchain network fees (gas fees) depending on the selected network. When conversion services are involved, a conversion spread or service fee may apply, depending on the payment method and settlement option chosen. Fiat settlement & conversion services: If merchants opt for automatic fiat settlement, a conversion fee may be applied to cover currency exchange and liquidity services provided by regulated partners. Fees may vary based on volume, integration type (direct or enterprise), and contractual agreement. For detailed pricing information, please refer to your commercial agreement or contact our team.

How can I exercise my data protection rights?

You may exercise your data protection rights at any time in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To submit a request, please contact our Data Protection Officer (DPO) at dpo@lyzi.fr. We may require verification of your identity before processing your request to ensure the security of your personal data. For detailed information about your rights and how we process personal data, please refer to our Privacy Policy available on our website.

Can I integrate Lyzi into my e-commerce website?

Yes. Lyzi offers multiple integration options designed to fit different e-commerce needs. You can add a crypto payment button directly to your website, install a dedicated plugin for WooCommerce or PrestaShop, or connect your platform through our API for a fully customized integration. Our solution is built to support both small online stores and large-scale e-commerce platforms, ensuring a seamless, secure, and volatility-free payment experience.

How does crypto payment work with Lyzi?

Customers can pay using their preferred cryptocurrencies directly from their exchange (CEX) account or self-custody wallet, including solutions such as Binance Pay, through the Lyzi payment gateway. Lyzi is connected to more than 500 wallets and exchanges via a unified orchestration layer, ensuring broad compatibility and seamless payment processing. Once the transaction is completed, the amount can be automatically converted into local fiat currency and transferred to the merchant. This eliminates volatility risk while providing a fast, secure, and frictionless payment experience.

What is Lyzi's cookie policy?

Lyzi uses cookies and similar technologies to enhance user experience, ensure website functionality, and personalize content. You can manage or withdraw your cookie preferences at any time through your browser settings or via our dedicated cookie management tool available on our website. For more information about the types of cookies we use and their purposes, please refer to our Cookie Policy.

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