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FAQS

Answers to frequently asked questions about cryptocurrency payments with Lyzi

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What is Lyzi's responsibility in the event of a data breach?

In the event of a data breach, Lyzi undertakes to: Notify affected users without undue delay, in accordance with applicable data protection laws. Take all necessary technical and organizational measures to contain the breach and mitigate potential risks or damage. Cooperate fully with competent supervisory authorities and comply with all mandatory legal notification and reporting obligations. Lyzi maintains incident response procedures designed to ensure rapid detection, containment, and remediation of any security incident.

Is Lyzi compliant with the GDPR (General Data Protection Regulation)?

Yes. Lyzi complies with the General Data Protection Regulation (GDPR) and applicable data protection laws in the jurisdictions where we operate. We implement appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of personal data. This includes strict access controls, data minimization practices, secure processing procedures, and regular security reviews. Where required, we work with regulated and compliant partners to ensure that personal data is processed lawfully and transparently. For detailed information about how we collect, process, store, and protect personal data, please refer to our Privacy Policy.

Can I receive settlement in stablecoin or local currency?

Yes. Lyzi allows merchants to choose their preferred settlement method. You may receive settlement: In compliant stablecoins such as USDC or EURC In local fiat currencies including EUR, USD, or CHF Settlement is processed through our secure payment infrastructure, ensuring regulatory alignment and operational transparency. For payout requests in other specific local currencies, please contact our team directly via the contact form on our website. We will assess feasibility based on operational and regulatory considerations.

Do I need to download a third party app to pay?

No. You do not need to download any additional application. Simply scan the QR code displayed at checkout using your smartphone’s camera. You will be redirected to the secure Lyzi payment gateway, where you can complete your transaction using your preferred wallet or exchange. The process is instant, secure, and requires no app installation.

Can I pay with USDT in Europe?

À ce jour, l’USDT (Tether) ne répond pas aux exigences réglementaires applicables aux stablecoins dans le cadre européen régulé. Par conséquent, il n’est pas possible d’accepter directement des paiements en USDT au sein d’une infrastructure de paiement conforme en Europe. Si vous détenez de l’USDT, vous devez d’abord procéder à une conversion vers un stablecoin conforme, tel que l’USDC. Cette conversion peut être réalisée via un DEX (exchange décentralisé), c’est-à-dire en dehors du périmètre régulé de la transaction de paiement elle-même. Une fois la conversion effectuée, le paiement peut être traité normalement via l’infrastructure Lyzi. La passerelle de paiement Lyzi permet d’accompagner cette étape afin d’assurer une expérience fluide, tout en garantissant que la transaction finale respecte le cadre réglementaire applicable. Le commerçant peut ensuite bénéficier, le cas échéant, d’une réversion automatique en monnaie locale.

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