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Lyzi takes reports of illegal content or suspicious activities very seriously. If you identify any content or behavior that may be inappropriate, unlawful, or in violation of applicable regulations, we encourage you to report it immediately via our dedicated reporting form or by contacting our compliance team at compliance@lyzi.fr. Each report is carefully reviewed and assessed in accordance with our internal compliance procedures. Where necessary, appropriate corrective actions will be taken, including cooperation with competent authorities when legally required. Lyzi is committed to maintaining a secure, compliant, and trustworthy environment for all users and partners.

Lyzi deploys its cryptocurrency and stablecoin payment infrastructure in the eurozone as well as in several international markets. Our ability to operate in a given country depends on the local regulatory framework and on the requirements applicable to financial services and digital assets. In certain jurisdictions, restrictions or specific compliance procedures may apply. Lyzi works in partnership with duly authorized payment service providers (PSPs) and crypto-asset service providers, in order to ensure compliant and secure payment processing. If you wish to deploy the Lyzi solution in a specific country, please contact our team to assess feasibility and the applicable operational conditions.

Lyzi applies transparent processing and conversion fees depending on the type of transaction and service used. Merchant fees: Merchants are charged a processing fee for crypto and stablecoin payments accepted through the Lyzi infrastructure. This fee covers payment routing, multi-wallet orchestration, compliance controls, and fiat settlement services. User fees: End users may incur standard blockchain network fees (gas fees) depending on the selected network. When conversion services are involved, a conversion spread or service fee may apply, depending on the payment method and settlement option chosen. Fiat settlement & conversion services: If merchants opt for automatic fiat settlement, a conversion fee may be applied to cover currency exchange and liquidity services provided by regulated partners. Fees may vary based on volume, integration type (direct or enterprise), and contractual agreement. For detailed pricing information, please refer to your commercial agreement or contact our team.

Merchants can track all transactions and manage their account through the Lyzi dashboard. The dashboard provides real-time transaction monitoring, detailed reporting, and analytics on payments made in cryptocurrencies and stablecoins. You can review payment history, settlement details, and performance metrics in a secure and intuitive interface. This centralized back-office environment allows you to manage your activity efficiently and maintain full visibility over your crypto payment operations.

Lyzi operates within a regulated financial environment and applies strict cybersecurity standards to protect its information systems and client data. Our security framework is designed in alignment with recognized international standards and European regulatory requirements. We implement robust technical and organizational measures, including access control policies, encryption protocols, network monitoring, incident response procedures, and regular security reviews. Lyzi undergoes periodic cybersecurity assessments and works with specialized external auditors to strengthen resilience and operational security. Our approach is aligned with frameworks such as ISO/IEC 27001 and relevant European regulatory requirements, including DORA (Digital Operational Resilience Act), where applicable. We continuously enhance our security posture to ensure the highest level of protection for our partners, merchants, and users. For additional details, please contact our compliance team.

For any legal or compliance-related inquiries, please complete the contact form available on our website. Our team will review your request and ensure that the appropriate department (legal, compliance, or commercial) responds promptly. If needed, a member of our commercial team may contact you to schedule a call and better understand your request. We are committed to handling all regulatory and compliance inquiries with the highest level of attention and professionalism.

Yes. Lyzi operates within a regulated financial environment and complies with the regulations applicable in the jurisdictions where its services are offered. We ensure compliance with requirements relating to financial compliance, data protection, cybersecurity and, where applicable, anti-money laundering and counter-terrorist financing obligations (AML/CFT). Lyzi works in partnership with duly authorized and regulated payment service providers (PSPs) and crypto-asset service providers, in order to ensure payment processing that complies with applicable legal frameworks. We carry out continuous regulatory monitoring in order to adapt our processes to legislative changes and maintain a high level of compliance. For more information, please refer to our Legal Notice or contact our compliance team.

Yes. Lyzi offers multiple integration options designed to fit different e-commerce needs. You can add a crypto payment button directly to your website, install a dedicated plugin for WooCommerce or PrestaShop, or connect your platform through our API for a fully customized integration. Our solution is built to support both small online stores and large-scale e-commerce platforms, ensuring a seamless, secure, and volatility-free payment experience.

No. Lyzi’s payment infrastructure is designed to protect merchants from cryptocurrency volatility, regardless of the digital asset used by the customer. Through our payment orchestration technology and liquidity partners, transactions can be converted instantly into local fiat currency. The exchange and volatility risk is borne by Lyzi, not by the merchant. Regardless of the asset used or the chosen settlement method, merchants receive a secure and predictable amount, ensuring full protection against market fluctuations.

Yes. Lyzi allows merchants to choose their settlement method. Settlement can be made: In compliant stablecoins such as USDC or EURC In local currency, including EUR, USD or CHF Settlement is carried out through our secure settlement infrastructure, ensuring compliant and transparent processing. For any request for settlement in another specific local currency, please contact our team directly via the contact form available on our website. Our team will review your needs in order to assess operational and regulatory feasibility.

Lyzi is a crypto and stablecoin payment infrastructure for merchants, PSPs and banks. A single integration makes it possible to accept more than 300 cryptocurrencies and the regulated stablecoins EURC, USDC, EURCV and EURE, from more than 500 wallets: in store on existing payment terminals (more than one million compatible), online or by API. The merchant chooses settlement in euros or in stablecoins. Lyzi is a brand of Proofeo SAS, a payment agent registered with the ACPR (REGAFI no. 749869).

Lyzi integrates with your existing payment terminals, with no hardware change: the solution is compatible with more than one million terminals, notably via Nepting. On a Nepting terminal, enter the amount as for a card payment, in "Debit" mode, tap "+" then generate the QR code that the customer scans. Once the payment is confirmed, receipts print as usual. The minimum amount on a Nepting terminal is €0.50. Without a terminal, you can also accept payments with the Lyzi Pro app, a static QR code or a payment link.

Three options are available. • The Lyzi Pro app (iOS, Android, tablet, Android payment terminal): reserved for merchants whose account has been validated after KYB. Sync your till's QR code with the app, enter the amount and display the QR code. • The static QR code: printed near the till, the customer scans it and enters the amount themselves. • The payment link: created from the back office, in EUR, USD, CHF or GBP, valid for 30 days by default, to send by email, on an invoice or via WhatsApp.

Sign-up takes place at admin.lyzi.io/onboarding. Documents to provide: • Kbis (company registration extract) less than 3 months old • Articles of association • IBAN and bank details (RIB) • ID of the directors and beneficial owners • Register of beneficial owners (RBE), available on infogreffe.fr • Proof of address of the beneficial owners (utility bill, bank statement, tax notice or official letter) • Latest balance sheet • Company logo The file is validated within 24 to 48 hours. Access to the Lyzi Pro app and to payment acceptance then opens.

Lyzi provides a documented SDK and API to integrate crypto and stablecoin acceptance under your own brand (white label). Your merchants accept payments on their existing terminals, online or by API, with settlement in euros or in stablecoins. Lyzi is a brand of Proofeo SAS, a payment agent registered with the ACPR (REGAFI no. 749869). To discuss a partnership, contact our team via the contact form.

Once your account is validated, create a cashier account in the back office (first name, last name, email) and assign it to a till. The cashier then syncs the till's QR code with the Lyzi Pro app. A cashier only sees the transactions of their till. Only the company director can create the sync QR codes. Two-factor authentication is available in the Security tab of the back office.

1. Create a point of sale and a till in the back office, then activate the till. 2. Enter the amount and display the QR code. 3. The customer scans it with their phone's camera, not from their wallet app: the pay.lyzi.io payment page opens. 4. The customer chooses their payment method and crypto, then pays. Confirmation takes about 2 minutes. 5. Hand over the product only when "Payment validated" is displayed.

Your device displays "Payment validated" and the transaction switches to PAID status. Never hand over the goods before. If nothing appears after 10 minutes and the customer's page shows no message, write to support@lyzi.fr with the transaction's short code.

As long as the customer has not sent anything, use the arrow at the top left, then generate a new QR code. If the customer has already sent funds, do not cancel and do not create a new transaction: your device updates automatically when the payment arrives.

Normal flow: INITIAL (created), PENDING (payment started), AWAITING (funds being confirmed), PAID (payment validated). • EXPIRED: the time limit has passed, but a payment that arrives afterwards is still validated. • CANCELLED: the transaction has been cancelled. • ERROR: contact support@lyzi.fr with the short code. • KYT_FAILED: payment blocked by the security check, do not hand over the goods. • REFUNDING then REFUNDED: refund in progress, then completed.

In the back office, open the Transaction history, select the ALL filter and search by short code, amount or time. The three dots at the end of the row give the transaction URL, which you can send back to the customer.

Direct them to a decentralized (DeFi) swap, for example on pay.lyzi.io/otc-swap: they exchange their crypto (for example USDT for USDC) outside the regulated payment flow, then pay in USDC or EURC. They can also do the conversion in their own wallet or exchange. A crypto that is not offered must never be sent to the displayed payment address.

Payments are credited in USDC or EURC in "My balance", in the back office. Only you can initiate a transfer, validated by a code received by email. With "Withdraw", the funds go through the payment provider, which converts them and transfers them in euros to your bank account. Transfers are triggered from €1,000 cumulated. The provider may charge up to 0.5% per transfer.

Write to support@lyzi.fr with the short code, the amount, the time, the till and the reason for the refund. The transaction switches to REFUNDING, then to REFUNDED. The refund is not instant: do not promise the customer a timeframe. If the payment was refused by the security check, Lyzi refunds the customer directly within 2 days, with no request needed from you.

Confirmation takes about 2 minutes. The customer sees a countdown, and a payment sent after expiry is still validated. Limits: • Nepting terminal: €0.50 minimum • WhiteBIT: from €5 to €9,000 • KuCoin Pay: no limit

First check the message displayed on the customer's payment page. Most frequent causes: • QR code scanned from a wallet app instead of the camera • Transaction expired • Insufficient amount, often because network fees were forgotten • Login by email instead of the wallet, which shows a balance of 0 • Crypto not accepted or wrong blockchain • Payment blocked by the security check • Amount outside the limits • Inactive till or disconnected app If the customer has already sent funds, do not create a new transaction.

Insufficient amount: the transaction remains pending. The customer sends the displayed remainder to the same address, with the same crypto and on the same network. If they closed the page and connected an email address, they automatically receive an email with the link. Otherwise, send them the transaction URL from the back office. Wrong blockchain: the payment is blocked and cannot be validated. The customer contacts support (support@lyzi.fr or the blue button on their payment page) and provides the address of their personal wallet for the return of the funds. To avoid any loss, Lyzi never returns funds to an exchange address. Do not promise a timeframe.

No, if it was actually sent: a payment that arrives after expiry is validated and your device updates automatically. Do not create a new transaction if the customer has already paid. If the customer has not sent anything, simply generate a new QR code.

• App disconnected: Lyzi Pro Scan logs out after 30 days of inactivity and asks again to scan the till's QR code at startup. • Till not assigned to a point of sale or not activated: fix it in the back office. • If the issue persists, write to support@lyzi.fr stating the point of sale and the till.

From the back office, send the customer a verification link by email or WhatsApp. They verify their identity (KYC) remotely, before paying, and their account is pre-validated. A generic link also exists: pay.lyzi.io/kyc. A verification done once is valid at all Lyzi merchants.

The wallet the payment comes from did not pass Lyzi's due diligence checks. This check protects you from fraudulent crypto transactions. Do not hand over the goods. Lyzi reviews the payment, usually within the day, or the next morning if it happened at night. If the payment is refused, the customer is refunded within 2 days. If in doubt, write to support@lyzi.fr.

Merchant: write to support@lyzi.fr with the transaction's short code, the amount, the time, the point of sale and the till. Paying customer: use the blue help button at the bottom right of your payment page, or write to support@lyzi.fr. For a commercial question or a partnership, use the contact form on the website or write to contact@lyzi.fr.