Frequently Asked Questions

Lyzi accepts over 70 cryptocurrencies.

Here is a non-exhaustive list of accepted cryptocurrencies: - BTC (Bitcoin) - BUSD (Binance USD) - ETH (Ethereum) - ADA (Cardano) - ATOM (Cosmos) - AVA (Avalanche) - BCH (Bitcoin Cash) - BNB (Binance Coin) - CTSI (Cartesi) - DASH - DOGE (Dogecoin) - DOT (Polkadot) - EGLD (Elrond) - EOS - ETC (Ethereum Classic) - FIL (Filecoin) - FRONT (Frontier) - FTM (Fantom) - GRS (Groestlcoin) - HBAR (Hedera) - IOTX (loTeX) - LINK (Chainlink) - LTC (Litecoin) - MANA (Decentraland) - MATIC (Polygon) - NEO - OM (MANTRA DAO)

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Customers can pay using their favorite cryptocurrencies from their CEX account or wallets through our payment gateway. The amount is instantly converted into euros and transferred to the merchant, ensuring a seamless payment experience without the risk of volatility.

Pour toute question ou assistance, vous pouvez nous contacter via notre formulaire de contact sur le site web, ou par email à contact@lyzi.fr. Notre équipe est disponible pour vous aider et répondre à toutes vos questions.

Merchants can track all their transactions and manage their account through our intuitive dashboard. This dashboard provides detailed reports and analytics on payments made in cryptocurrencies.

There are no fees for merchants when accepting crypto payments. We take a percentage of transactions, paid by the user.

Lyzi offers direct integrations for small and medium-sized businesses that can sign up and configure our solution in just 5 minutes. We also provide indirect integrations for point-of-sale (POS) systems and payment terminals for larger enterprises.

Contactez-nous pour en savoir plus -> https://lyzi.io/contact

Once the conditions of our partnership have been established, we formalize our relationship with a contract that sets out all the terms and conditions for the provision of our services.

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Yes, Lyzi complies with all applicable laws and regulations in the countries where we operate. We follow guidelines regarding data protection, confidentiality, and security to ensure legal compliance.

Lyzi operates in partnership with duly authorized VASPs and PSPs.

Lyzi offers its services worldwide, supported by a global network of partners.

Protecting your privacy is a priority for Lyzi. We only collect the information necessary to provide our services and we will never sell your personal data to third parties. See our Privacy Policy for more details on how your information is handled.

Privacy Policy

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Yes, Lyzi is fully RGPD compliant.We have strict measures in place to protect the personal data of our users in the European Union. You have the right to access, rectify or delete your personal data at any time.

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You can exercise your data protection rights by contacting us through:

- Email: dpo@lyzi.fr

- Contact form site Web

We will respond to your request as soon as possible, in accordance with legal requirements.

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Lyzi only shares your personal information with third parties in the following cases:

• when it is necessary to fulfill a specific service request (for instance, a payment processing service).
• To comply with legal or regulatory requirements.
• With your clear and affirmative consent.

All the partners we work with are obligated to respect our privacy and security policies.

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We use cookies to improve your browsing experience and tailor the content to your interests. You can customize your cookie settings at any time using your browser preferences or our dedicated cookie management tool.

Yes, Lyzi complies with anti-money laundering and anti-terrorist financing laws and regulations. We perform due diligence checks (KYC) and monitor suspicious transactions to ensure the security of our platform and prevent illegal activity.

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We take reports of illegal content or activity very seriously. If you notice something inappropriate or potentially illegal on our platform, please let us know immediately via our reporting form ( here ) or by contacting our compliance team at compliance@lyzi.fr . We investigate every report and will take appropriate action.

In the event of a data breach, Lyzi commits to:

• To notify affected users as soon as possible.
• To take all necessary steps to contain the breach and minimize the damage.
• To cooperate with relevant authorities and comply with legal reporting obligations.

For any legal or compliance questions, please contact our team at:

• Email: compliance@lyzi.fr
• Postal adress : SAS Proofeo 25, rue deLibération - 92500 Rueil-Malmaison France

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The transaction fees for a crypto payment via Lyzi are as follows:

• From 0€ to 100€: 3%
• Over €100 and up to €1,000: 2%
• Over €1,000 and up to €10,000: 1.5%
• Over €10,000: 1%

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