Frequently Asked Questions

Discover our FAQ on all Legal/compliance questions

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How can I contact Lyzi support?

For any questions or assistance, you can contact us via our contact form on the website, or by email at contact@lyzi.fr. Our team is available to help you and answer all your questions.

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Business
How can I track my transactions and manage my merchant account?

Merchants can track all their transactions and manage their account through our intuitive dashboard. This dashboard provides detailed reports and analytics on payments made in cryptocurrencies.

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Crypto payment
Business
How can I integrate Lyzi into my point of sale?

Lyzi offers direct integrations for small and medium-sized businesses that can sign up and configure our solution in just 5 minutes. We also provide indirect integrations for point-of-sale (POS) systems and payment terminals for larger enterprises.

Contactez-nous pour en savoir plus -> https://lyzi.io/contact

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Business
Is Lyzi in compliance with all applicable regulations?

Yes, Lyzi complies with all applicable laws and regulations in the countries where we operate. We follow guidelines regarding data protection, confidentiality, and security to ensure legal compliance.

Lyzi operates in partnership with duly authorized VASPs and PSPs.

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Legal
What is Lyzi's cookie policy?

We use cookies to improve your browsing experience and tailor the content to your interests. You can customize your cookie settings at any time using your browser preferences or our dedicated cookie management tool.

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Legal
How does Lyzi handle reports of illegal content or activities?

We take reports of illegal or inappropriate content very seriously. If you notice anything suspicious on our platform, please report it immediately using our reporting form (here) or by contacting our compliance team at compliance@lyzi.fr. We investigate every report and will take appropriate action..

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Legal
What is Lyzi's liability in case of a data breach?

In the event of a data breach, Lyzi commits to:

  • To notify affected users as soon as possible.
  • To take all necessary steps to contain the breach and minimize the damage.
  • To cooperate with relevant authorities and comply with legal reporting obligations.
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Legal
Who can I contact for legal or compliance questions?

For any legal or compliance questions, please contact our team at:

  • Email: compliance@lyzi.fr
  • Postal adress : SAS Proofeo 25, rue deLibération - 92500 Rueil-Malmaison France
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Legal
What are the transaction fees charged to the user for a crypto payment via Lyzi?

The transaction fees for a crypto payment via Lyzi are as follows:

  • From 0€ to 500€: 3%
  • Over €500 and up to €5,000: 2.5%
  • Over €5,000 and up to €10,000: 2%
  • Over €10,000: 1.5%

An additional “interchange” fee may apply, depending on the platform or wallet you use to make the payment.

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Legal