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For any questions or assistance, you can reach us through the contact form available on our website or by email at contact@lyzi.fr. Our team is available to support you and will respond as promptly as possible to ensure your request is handled efficiently. We are committed to providing clear, responsive, and professional assistance to all our users and partners.

Lyzi takes reports of illegal content or suspicious activities very seriously. If you identify any content or behavior that may be inappropriate, unlawful, or in violation of applicable regulations, we encourage you to report it immediately via our dedicated reporting form or by contacting our compliance team at compliance@lyzi.fr. Each report is carefully reviewed and assessed in accordance with our internal compliance procedures. Where necessary, appropriate corrective actions will be taken, including cooperation with competent authorities when legally required. Lyzi is committed to maintaining a secure, compliant, and trustworthy environment for all users and partners.

Lyzi operates across the Eurozone and supports merchants and partners in multiple international markets through its global crypto and stablecoin payment infrastructure. Our ability to operate in specific jurisdictions depends on local regulatory requirements and applicable financial frameworks. In certain countries, restrictions or additional compliance procedures may apply. Lyzi works in partnership with regulated VASPs and PSPs to ensure lawful and secure payment processing across supported regions. If you are interested in deploying Lyzi in a specific country or region, we invite you to contact our team to assess eligibility and operational requirements.

Lyzi applies transparent processing and conversion fees depending on the type of transaction and service used. Merchant fees: Merchants are charged a processing fee for crypto and stablecoin payments accepted through the Lyzi infrastructure. This fee covers payment routing, multi-wallet orchestration, compliance controls, and fiat settlement services. User fees: End users may incur standard blockchain network fees (gas fees) depending on the selected network. When conversion services are involved, a conversion spread or service fee may apply, depending on the payment method and settlement option chosen. Fiat settlement & conversion services: If merchants opt for automatic fiat settlement, a conversion fee may be applied to cover currency exchange and liquidity services provided by regulated partners. Fees may vary based on volume, integration type (direct or enterprise), and contractual agreement. For detailed pricing information, please refer to your commercial agreement or contact our team.

Merchants can track all transactions and manage their account through the Lyzi dashboard. The dashboard provides real-time transaction monitoring, detailed reporting, and analytics on payments made in cryptocurrencies and stablecoins. You can review payment history, settlement details, and performance metrics in a secure and intuitive interface. This centralized back-office environment allows you to manage your activity efficiently and maintain full visibility over your crypto payment operations.

Lyzi operates within a regulated financial environment and applies strict cybersecurity standards to protect its information systems and client data. Our security framework is designed in alignment with recognized international standards and European regulatory requirements. We implement robust technical and organizational measures, including access control policies, encryption protocols, network monitoring, incident response procedures, and regular security reviews. Lyzi undergoes periodic cybersecurity assessments and works with specialized external auditors to strengthen resilience and operational security. Our approach is aligned with frameworks such as ISO/IEC 27001 and relevant European regulatory requirements, including DORA (Digital Operational Resilience Act), where applicable. We continuously enhance our security posture to ensure the highest level of protection for our partners, merchants, and users. For additional details, please contact our compliance team.

Lyzi integrates seamlessly with your existing point-of-sale infrastructure. For small and medium-sized businesses, integration can be completed in minutes through a simple direct setup — no hardware replacement required. For enterprise retailers, Lyzi connects via established integrations with major POS systems and payment terminal providers, ensuring compatibility with existing checkout environments. Our team supports you throughout the onboarding process to ensure a smooth and secure deployment.

For any legal or compliance-related inquiries, please complete the contact form available on our website. Our team will review your request and ensure that the appropriate department (legal, compliance, or commercial) responds promptly. If needed, a member of our commercial team may contact you to schedule a call and better understand your request. We are committed to handling all regulatory and compliance inquiries with the highest level of attention and professionalism.

Yes. Lyzi complies with all applicable laws and regulatory frameworks in the jurisdictions where we operate. We adhere to data protection, privacy, cybersecurity, and financial regulatory requirements, including AML (Anti-Money Laundering) and CFT (Counter-Terrorist Financing) obligations where applicable. Our infrastructure is designed to align with European regulatory standards and evolving crypto-asset frameworks. Lyzi operates in partnership with duly authorized and regulated Virtual Asset Service Providers (VASPs) and Payment Service Providers (PSPs). These partnerships ensure that payment processing, settlement, and compliance controls are conducted within established legal and supervisory frameworks. We continuously monitor regulatory developments to maintain full compliance and ensure secure, transparent, and lawful operations. For more detailed information, please refer to our Legal Notice, Privacy Policy, and Terms & Conditions.

Yes. Lyzi offers multiple integration options designed to fit different e-commerce needs. You can add a crypto payment button directly to your website, install a dedicated plugin for WooCommerce or PrestaShop, or connect your platform through our API for a fully customized integration. Our solution is built to support both small online stores and large-scale e-commerce platforms, ensuring a seamless, secure, and volatility-free payment experience.

No. Lyzi’s payment infrastructure is designed to protect merchants from cryptocurrency volatility, regardless of the digital asset used by the customer. Through our payment orchestration technology and liquidity partners, transactions can be converted instantly into local fiat currency. The exchange and volatility risk is borne by Lyzi, not by the merchant. Regardless of the asset used or the chosen settlement method, merchants receive a secure and predictable amount, ensuring full protection against market fluctuations.

Yes. Lyzi allows merchants to choose their preferred settlement method. You may receive settlement: In compliant stablecoins such as USDC or EURC In local fiat currencies including EUR, USD, or CHF Settlement is processed through our secure payment infrastructure, ensuring regulatory alignment and operational transparency. For payout requests in other specific local currencies, please contact our team directly via the contact form on our website. We will assess feasibility based on operational and regulatory considerations.

Lyzi is a global cryptocurrency and stablecoin payment infrastructure allowing merchants, e-shops, PSPs and banks to accept crypto payments via a single API, with multi-wallet orchestration and local currency reversion.

À ce jour, l’USDT (Tether) ne répond pas aux exigences réglementaires applicables aux stablecoins dans le cadre européen régulé. Par conséquent, il n’est pas possible d’accepter directement des paiements en USDT au sein d’une infrastructure de paiement conforme en Europe. Si vous détenez de l’USDT, vous devez d’abord procéder à une conversion vers un stablecoin conforme, tel que l’USDC. Cette conversion peut être réalisée via un DEX (exchange décentralisé), c’est-à-dire en dehors du périmètre régulé de la transaction de paiement elle-même. Une fois la conversion effectuée, le paiement peut être traité normalement via l’infrastructure Lyzi. La passerelle de paiement Lyzi permet d’accompagner cette étape afin d’assurer une expérience fluide, tout en garantissant que la transaction finale respecte le cadre réglementaire applicable. Le commerçant peut ensuite bénéficier, le cas échéant, d’une réversion automatique en monnaie locale.