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Yes. Lyzi complies with the General Data Protection Regulation (GDPR) and applicable data protection laws in the jurisdictions where we operate. We implement appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of personal data. This includes strict access controls, data minimization practices, secure processing procedures, and regular security reviews. Where required, we work with regulated and compliant partners to ensure that personal data is processed lawfully and transparently. For detailed information about how we collect, process, store, and protect personal data, please refer to our Privacy Policy.

Lyzi supports a wide range of cryptocurrencies and stablecoins, depending on the available networks and partners. Payments can be made through centralized exchanges (CEX) such as Binance Pay, Coinbase, Crypto.com, and WhiteBIT, as well as through self-custody wallets including MetaMask, Rabby Wallet, and Ledger. Through its multi-wallet orchestration infrastructure, Lyzi currently enables payments with more than 300 cryptocurrencies. This broad compatibility ensures a seamless payment experience, regardless of the wallet or platform used by the customer.

Users may incur standard blockchain network fees (often referred to as gas fees), which are determined by the underlying blockchain network and are not controlled by Lyzi. In certain cases, if a currency conversion service is involved (for example, when converting crypto to fiat or between digital assets), a conversion fee or spread may apply. These fees depend on the selected payment method and liquidity provider. Lyzi does not apply hidden charges. Any applicable fees are clearly indicated before the transaction is confirmed. For more details, please refer to the applicable Terms and Conditions or contact our support team.

Lyzi operates within a regulated financial environment and applies strict cybersecurity standards to protect its information systems and client data. Our security framework is designed in alignment with recognized international standards and European regulatory requirements. We implement robust technical and organizational measures, including access control policies, encryption protocols, network monitoring, incident response procedures, and regular security reviews. Lyzi undergoes periodic cybersecurity assessments and works with specialized external auditors to strengthen resilience and operational security. Our approach is aligned with frameworks such as ISO/IEC 27001 and relevant European regulatory requirements, including DORA (Digital Operational Resilience Act), where applicable. We continuously enhance our security posture to ensure the highest level of protection for our partners, merchants, and users. For additional details, please contact our compliance team.

For any questions or assistance, you can reach us through the contact form available on our website or by email at contact@lyzi.fr. Our team is available to support you and will respond as promptly as possible to ensure your request is handled efficiently. We are committed to providing clear, responsive, and professional assistance to all our users and partners.