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For any questions or assistance, you can reach us through the contact form available on our website or by email at contact@lyzi.fr. Our team is available to support you and will respond as promptly as possible to ensure your request is handled efficiently. We are committed to providing clear, responsive, and professional assistance to all our users and partners.

Users may incur standard blockchain network fees (often referred to as gas fees), which are determined by the underlying blockchain network and are not controlled by Lyzi. In certain cases, if a currency conversion service is involved (for example, when converting crypto to fiat or between digital assets), a conversion fee or spread may apply. These fees depend on the selected payment method and liquidity provider. Lyzi does not apply hidden charges. Any applicable fees are clearly indicated before the transaction is confirmed. For more details, please refer to the applicable Terms and Conditions or contact our support team.

À ce jour, l’USDT (Tether) ne répond pas aux exigences réglementaires applicables aux stablecoins dans le cadre européen régulé. Par conséquent, il n’est pas possible d’accepter directement des paiements en USDT au sein d’une infrastructure de paiement conforme en Europe. Si vous détenez de l’USDT, vous devez d’abord procéder à une conversion vers un stablecoin conforme, tel que l’USDC. Cette conversion peut être réalisée via un DEX (exchange décentralisé), c’est-à-dire en dehors du périmètre régulé de la transaction de paiement elle-même. Une fois la conversion effectuée, le paiement peut être traité normalement via l’infrastructure Lyzi. La passerelle de paiement Lyzi permet d’accompagner cette étape afin d’assurer une expérience fluide, tout en garantissant que la transaction finale respecte le cadre réglementaire applicable. Le commerçant peut ensuite bénéficier, le cas échéant, d’une réversion automatique en monnaie locale.

Lyzi applies transparent processing and conversion fees depending on the type of transaction and service used. Merchant fees: Merchants are charged a processing fee for crypto and stablecoin payments accepted through the Lyzi infrastructure. This fee covers payment routing, multi-wallet orchestration, compliance controls, and fiat settlement services. User fees: End users may incur standard blockchain network fees (gas fees) depending on the selected network. When conversion services are involved, a conversion spread or service fee may apply, depending on the payment method and settlement option chosen. Fiat settlement & conversion services: If merchants opt for automatic fiat settlement, a conversion fee may be applied to cover currency exchange and liquidity services provided by regulated partners. Fees may vary based on volume, integration type (direct or enterprise), and contractual agreement. For detailed pricing information, please refer to your commercial agreement or contact our team.

Your contractual relationship with Lyzi is governed by our Terms and Conditions, which define the rights and obligations of both parties. Depending on your status (merchant, PSP partner, enterprise client, etc.), additional agreements or specific contractual terms may apply. By using Lyzi’s services, you agree to comply with our Terms and Conditions, as well as any applicable regulatory requirements. For full details, please refer to our Terms and Conditions available on our website or contact our team for further clarification.